FAQ

Concierge medicine is a healthcare model that gives you direct access to a doctor who truly knows you. Instead of the rushed, one-size-fits-all approach common in traditional care, concierge medicine focuses on personalized, proactive, and preventive care.

At Discover Health, concierge medicine means more than just longer appointments. It’s about building a lasting relationship with a physician who helps you stay healthy year-round through wellness planning, early detection, and lifestyle support. You’re not just treated when something goes wrong, you’re guided to stay well in the first place.

This level of care was once seen as exclusive, but we’ve made concierge medicine more accessible to individuals and families who want more from their healthcare.

San Francisco & Marin: The San Francisco and Marin locations operate on a direct pay model, where patients pay a membership fee that covers nearly all primary care services. However, you will still use your insurance for specialist referrals, lab tests, and prescriptions. 

Bellevue, Napa, & Waltham: These locations require a monthly membership fee, and your insurance will be billed for doctor visits. Insurance can also be used for specialist referrals, lab tests, and prescriptions 

To check your insurance compatibility or discuss pricing, book a free consultation with our membership director at the top right of this page or click here.

At Discover Health, you choose your doctor—and they choose to truly know you. 

Our physicians care for only a few hundred patients (compared to thousands in traditional practices), giving them time to build real relationships. You’ll have direct access to your doctor by phone and text, regular check-ins, and care that’s proactive, not reactive. 

You’re not just another chart. You’re a priority.

Membership pricing at Discover Health varies based on your location and the level of care that fits your needs. During a one-on-one consultation with our membership director, we’ll walk you through your options for you or your family. 

You don’t have to pay all at once—we offer flexible billing options, including monthly, quarterly, or annual plans, to match your preferences. 

Our members often say the value goes far beyond the cost. With same- or next-day appointments, direct access to your physician, and proactive support throughout the year, you’re investing in peace of mind and a relationship with a doctor who truly knows you. 

Click here to schedule a consultation with our Membership Director and find out how a Discover Health membership can benefit your everyday life. 

Yes, you’ll always see your dedicated concierge doctor—someone who knows your history, goals, and preferences. Because our physicians care for far fewer patients than a traditional doctor, they have the time to offer truly personalized, unhurried care without handoffs to assistants or covering providers.

If your doctor is ever unavailable due to vacation, illness, or an emergency, another trusted physician from our small, closely connected team will step in. With shared medical records and seamless communication, you’ll still be cared for by someone who understands your background and can pick up right where your doctor left off.

Not at all. We’re here to enhance your care, not replace what already works.  Our job is to be your medical concierge, to coordinate, communicate, and simplify the experience so your care is organized, not fragmented. 

If you have trusted specialists, we’ll collaborate with them to make sure everyone’s on the same page. If you need a referral, we can connect you to experts we know and trust. 

Either way, we act as your guide through the system making sure nothing falls through the cracks and that your care is coordinated, not siloed. 

The Discover Health care team and your doctor are ready to support you during your travels, available to you over the phone. Your health should always be a priority, no matter where you are.

If you need medical help while traveling, require a virtual visit, or other types of medical support, rest assured you’re in good hands. Our assistance goes beyond the clinic doors; we're with you wherever you go.